Refund policy
Return Policy (30 Days) Last updated: June 26, 2026
At Webly, we want you to feel confident with every purchase. If you're not satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility To qualify for a return, the item must be:
- Unused
- Free of scratches, damage, or signs of wear
- In its original packaging
- Returned with all included parts and accessories
Proof of purchase may be required. To request a return, contact us at: webly@outlook.com
Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items Please inspect your order once it arrives. If your item arrives damaged, defective, or incorrect, contact us immediately so we can provide a replacement or refund.
Returns for Change of Mind You may still request a return within 30 days as long as:
- The item is unused
- It is in its original packaging
- It shows no damage or wear
In these cases:
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
Non-Returnable Items We do not accept returns for items that:
- Have been used or damaged
- Are missing original packaging
- Show signs of wear not caused during shipping
We also do not accept returns for:
- Final sale items
- Gift cards
Exchanges We do not offer direct exchanges. If you'd like a different model, please request a return for the original item and place a new order.
European Union Orders EU customers may have the right to cancel or return their order within 14 days of delivery without providing a reason. Items must remain unused and in their original condition and packaging.
Refunds Once your return is received and inspected, we will notify you of the outcome. If approved:
- Refunds will be issued to the original payment method
- Processing may take up to 10 business days
If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at: webly@outlook.com